Privacy Policy / Lishy Luxe

Last Updated: April 2026

At Lishy Luxe, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our brand.

By using our website, you agree to the practices described below.

a) Information you provide directly:

• Full name
• Email address
• Phone number (if provided)
• Shipping and billing address
• Payment details (processed securely via third-party providers)
• Order history
• Messages or inquiries sent to us

b) Information collected automatically:

• IP address
• Device type and browser
• Pages visited on our website
• Time spent on pages
• Cookies and tracking data

We use your information to:

• Process and fulfill your orders
• Send order confirmations and updates
• Deliver products to your address
• Provide customer support
• Improve our website experience
• Send marketing emails (only if you opt in)
• Prevent fraud or unauthorized transactions

We do not sell your personal information.

If you subscribe to our newsletter or opt in to marketing:

• You may receive emails about new products, offers, and updates
• You can unsubscribe at any time using the link in our emails
• We respect your inbox and only send relevant content

Our website uses cookies to:

• Improve user experience
• Understand website traffic and behaviour
• Remember your preferences
• Support marketing and analytics

You can disable cookies in your browser settings, but some website features may not function properly.

We take your security seriously and implement appropriate measures such as:

• Secure payment gateways
• Encrypted data transmission (SSL)
• Restricted access to personal data
• Regular website security updates

However, no online system is 100% secure, and we cannot guarantee absolute protection

We only share your information with trusted third parties when necessary, such as:

• Payment processors
• Courier and delivery services
• Website hosting and analytics providers

These partners are required to keep your information secure and use it only for service delivery

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to your personal data
• Request correction or updates to your information
• Request deletion of your data (where legally possible)
• Withdraw consent for marketing communications

To exercise your rights, contact us at:
[email protected]

We retain your personal information only as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Maintain business records

After this period, your data is securely deleted or anonymized

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect:

• Legal changes
• Business updates
• Website improvements

All updates will be posted on this page with a revised “Last Updated” date.

If you have any questions about this Privacy Policy or your personal data, please contact us:

Lishy Luxe Support
Email: [email protected]